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Enterprise OpenClaw. And a team to call.

For teams running Enterprise OpenClaw, whether they operate it themselves or RAW Labs does: what a support contract covers, and how to talk to us about one.

Talk to sales
A technical drawing of a row of server racks joined by a red route to a support desk with two monitors and a headset.

What support covers

Every part of the bundle. Supported.

A support contract covers the supported combination in your installations: OpenClaw, OpenClaw Enterprise and the runtime images, whether your team operates them or RAW Labs does.

  • A named contact

    A private channel and a named contact, set up in your agreement. Your quote sets the days, the time zone and the initial response targets, with business hours to start.

  • Help when it fails

    Help resolving product failures in the supported configuration: platform defects, compatibility problems and operating guidance.

  • Security maintenance

    Vulnerabilities triaged in private and coordinated with the affected upstream project, with each fix shipped as a new release.

  • Tested updates

    Updates tested as one combination and kept compatible across releases, with the upgrade path confirmed with you before a production update.

  • Maintained versions

    Your quote names the supported configuration, your production and non-production installations, and how long each release is supported.

  • One route to every owner

    Your contact takes each problem to whoever owns it: the bundle, OpenClaw Enterprise or a plugin. You never have to disclose sensitive details to an upstream repository.

Deployment, managed operations and work on your own agents and workflows are scoped and quoted separately. See the services

After you write

What happens next

  1. 01

    You tell us what you run

    In the form, or by email at hello@raw-labs.com.

  2. 02

    We get back to you

    By email, to talk through the support your installations need.

  3. 03

    You get a quote

    For your installations and the level of support you choose.